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Privacy Policy

Effective Date: 02/02/2025

Last Updated: 02/02/2025

1. INTRODUCTION

DTV Agent ("Company," "we," "us," or "our") respects the privacy of its users and is committed to protecting their personal data. This Privacy Policy outlines how we collect, use, store, and disclose information obtained from users who access and use dtvagent.com ("Website") and related services ("Services").

By using our Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with the terms outlined herein, you must discontinue use of our Services immediately.

2. DATA COLLECTION AND USAGE

2.1 Personal Data Collected

We collect and process only the data necessary to provide and improve our Services. The data we collect includes:

  • Account Information: Name and email address (for account creation and management).
  • Payment Details: Processed securely via Stripe (we do not store payment card information).
  • Usage Data: Collected via Google Analytics and other analytics programs.
  • AI Chatbot Interactions: Processed through OpenAI Assistants API to generate responses.
  • Marketing and Advertising Data: If the user opts in, we may use data for marketing and personalized advertising.

2.2 Purposes for Data Collection

We collect and process user data to:

  • Provide, maintain, and improve the Services.
  • Process payments and transactions securely.
  • Respond to user inquiries and customer support requests.
  • Enhance the AI chatbot experience.
  • Conduct marketing campaigns and send promotional materials, where applicable.
  • Ensure compliance with legal and regulatory obligations.

3. DATA STORAGE AND RETENTION

We retain personal data only for as long as necessary to provide the Services and comply with applicable laws.

Users may request data deletion at any time by contacting support@dtvagent.com or through the account section on the Website.

Certain transaction records may be retained for fraud prevention, tax, and legal compliance purposes.

4. THIRD-PARTY DATA PROCESSORS

To provide the Services, we utilize third-party services, including:

  • Stripe: Secure payment processing (PCI-DSS compliant).
  • Google Analytics: Website traffic analysis.
  • Other Analytics Programs: Tracking platform performance.
  • OpenAI Assistants API: AI chatbot functionality.
  • Neon Database: Secure data storage.

These third parties do not have permission to use user data for their own purposes beyond providing the necessary services.

5. DATA SECURITY MEASURES

We implement strict security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Data Encryption: All data is transmitted securely using TLS (SSL).
  • Secure Payments: Stripe ensures PCI-DSS compliance.
  • Access Controls: Internal access to personal data is restricted.
  • Security Audits: Regular assessments to prevent vulnerabilities and data breaches.

However, no online platform is entirely secure. While we take reasonable steps to safeguard data, we cannot guarantee absolute security.

6. USER RIGHTS UNDER GDPR, CCPA, AND GLOBAL DATA LAWS

Depending on jurisdiction, users have the following rights concerning their personal data:

  • Right to Access: Request a copy of personal data held.
  • Right to Rectification: Request corrections to inaccurate data.
  • Right to Deletion: Delete personal data by contacting support@dtvagent.com or using the account settings.
  • Right to Restrict Processing: Request limitations on data use.
  • Right to Object: Opt out of marketing communications.
  • Right to Data Portability: Request a structured copy of personal data.

To exercise these rights, users should contact support@dtvagent.com. Requests will be processed in compliance with applicable laws.

7. MARKETING AND COMMUNICATIONS

Users may opt‑in to receive marketing emails and advertising communications.

Marketing emails are sent only to users who provide explicit consent.

Users may unsubscribe from marketing communications at any time using the link in the emails.

Personal data is never sold to third parties.

8. CHILDREN’S PRIVACY

DTV Agent does not target or provide services to individuals under the age of 18. We do not knowingly collect personal data from minors. If a parent or guardian believes a minor has provided us with personal data, they should contact support@dtvagent.com for removal.

9. INTERNATIONAL DATA TRANSFERS

As a global service, personal data may be processed in multiple jurisdictions.

EU & UK Users: Compliant with GDPR, ensuring adequate protection.
California Users: Compliant with CCPA, offering opt‑out rights.
Other Regions: Compliance with relevant local data protection laws.
By using the Services, users consent to data processing in these jurisdictions.

10. LIMITATION OF LIABILITY

DTV Agent provides information strictly for informational purposes and does not guarantee visa approval, success, or accuracy of the information provided. All visa decisions rest solely with the government authorities of the Kingdom of Thailand.

DTV Agent disclaims any and all liability for reliance on the AI chatbot’s responses, which are based on available data sources and may not always reflect the latest legal or procedural changes. Users are responsible for verifying all visa‑related details with official government authorities before making any decisions.

DTV Agent shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of its Services, including but not limited to lost opportunities, legal complications, or financial losses. The AI chatbot does not provide legal advice and should not be relied upon as such.

DTV Agent is not responsible for service disruptions or errors caused by external events beyond its control, including but not limited to cyberattacks, system failures, data breaches, government policy changes, or force majeure events.

Users assume full responsibility for the use of the Services and acknowledge that any reliance on information provided by DTV Agent is at their own risk.

11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time.
Users will be notified of material changes via email or a notice on the Website.
Continued use of the Services constitutes acceptance of the revised policy.

12. CONTACT INFORMATION

For any privacy‑related inquiries or requests, users may contact:
Email: support@dtvagent.com
Website: dtvagent.com

COMPLIANCE WITH GLOBAL DATA PROTECTION LAWS

General Data Protection Regulation (GDPR) – EU/UK
California Consumer Privacy Act (CCPA) – California, USA
Lei Geral de Proteção de Dados (LGPD) – Brazil
Personal Data Protection Act (PDPA) – Thailand, Singapore, Malaysia
Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada
Data Protection Act – Australia, New Zealand, South Africa

DTV Agent adheres to the highest legal and security standards to protect user privacy worldwide.